At The Royal Oak, we are committed to protecting your personal information or any data that you may share with us.

The following describes what types of information The Royal Oak may collect from you, how it is used by The Royal Oak, how The Royal Oak shares it with others, how you can manage the information we hold and how you can contact The Royal Oak.

For the avoidance of doubt, The Royal Oak will, at all times, provide you with the option not to receive marketing communications from us.

This version of our Privacy Statement is dated 25th May 2018.

What information does The Royal Oak collect?

Our website, like most websites requires cookies. The cookies stored by this website cannot be used to identify you personally. We use cookies to understand what pages and information visitors find useful, and to detect problems such as broken links, or pages which are taking a long time to load. We sometimes use cookies to remember a choice you make on one page, when you have moved to another page if that information can be used to make the website work more efficiently.

Our website also uses Google Analytics (GA) to track user interaction. We use this data to determine the number of people using our site, to better understand how they find and use our web pages and to see their journey through the website.

Although GA records data such as your geographical location, device, internet browser and operating system, none of this information personally identifies you to us. GA also records your computer’s IP address which could be used to personally identify you but Google do not grant us access to this. We consider Google to be a third party data processor.

Disabling cookies on your internet browser will stop GA from tracking any part of your visit to pages within this website.

Should you choose to contact us using a contact form on our website, the details of your enquiry will be stored within a mySQL database so we can reference any contact from you to ensure we deliver the finest service possible if required. The data will also be collated into an email and sent to us over the Simple Mail Transfer Protocol (SMTP). Our SMTP servers are protected by TLS (sometimes known as SSL) meaning that the email content is encrypted before being sent across the internet. The email content is then decrypted by our local computers and devices.

For marketing purposes The Royal Oak collects only the minimum information required in order to stay in touch. Therefore, we only collect information that is necessary and relevant for the purpose you are providing it for.

The information we collect includes some or all of the following:

• Your title, Christian name and Surname.
• Your Email address.

How do we use this information?

You may be assured that The Royal Oak will only process information that is necessary for the purpose for which it has been collected and you will always have the option not to receive marketing communications from us (and you can withdraw your consent or object at any time).

For marketing purposes, The Royal Oak will use your contact details in order to keep you informed of news and relevant industry information.

Data collected via our website (cookies, contact forms and Google Analytics will not be used for any other purpose than to ensure we deliver the best service possible to our web visitors and will not be passed to any third party companies.

Does The Royal Oak share this information?

The Royal Oak will not sell or share your information to third parties.

How long will The Royal Oak keep your information for?

The Royal Oak will not hold your personal information for any longer than is necessary. We will hold personal information for marketing purposes until you ask us to STOP. On a regular basis we will remind you that you may ask us to remove your details.

How can you manage the information The Royal Oak has about you?

The Royal Oak provides you with the right as an individual to access your personal information held about you and make corrections if necessary. You also have the right to withdraw any consent you have previously given us and ask us to erase information we hold about you.

In summary, you have the right to:

• Ask for a copy of the information that we hold about you.
• Correct and update your information.
• Withdraw your consent.

You can exercise the above rights and/or manage your information by contacting us using the details below:

By post: Chester Road, Kelsall, CW6 0RR

By email: info@theroyaloakkelsall.com

If you have any specific data protection concerns or a complaint, you can address it to our Data Protection officer at info@theroyaloakkelsall.com

If you are unhappy, you have the right to lodge a complaint with a data protection regulator The contact details for the Information Commissioner’s Office, the data protection regulator in the UK, are below:

Post:

Information Commissioner’s Office 
Wycliffe House 
Water Lane 
Wilmslow 
Cheshire 
SK9 5AF

Call: 0303 123 1113

Email: casework@ico.org.uk